What is PropExecutor's refund policy?
Quick answer
Refund requests go to info@propexecutor.com. Because a plan grants credits and unlocks features immediately on payment, refunds are considered case by case and, where granted, are processed through Dodo Payments. When a purchase is refunded, the credits and any tier it granted are reversed at the same time.
Detailed answer
The full policy is in PropExecutor's terms of service.
How to request a refund
Email info@propexecutor.com with the purchase details and the reason. Contacting the team first is faster than a card dispute and keeps your account in good standing.
What happens if a refund is granted
- The payment is returned through the merchant of record.
- The credits the purchase granted are removed from your pool.
- An upgrade's tier change is reversed if your firm is still on that tier.
- Accounts already created keep working, though a negative credit balance blocks creating new ones until corrected.
Chargebacks
Starting a chargeback instead of contacting the team reverses the purchase automatically if the dispute is decided against PropExecutor: credits are removed, an upgrade is rolled back, and the organization may be suspended until the balance is settled.
Partial refunds
A partial refund is reviewed by the team rather than applied automatically.
PropExecutor team · Updated
Related questions
All 26 questions in PropExecutor pricing and billing · Every category