What should a prop firm's FAQ for traders cover?
Quick answer
Cover how to buy and log in, each rule with examples, how breaches are decided, trading days and reset times, allowed instruments and strategies, how to pass and get funded, payout timing and KYC, refunds, platform and app access, and how to contact support.
Detailed answer
Sections that save the most support time:
- Getting started: purchase, login, platform and app.
- Rules: each rule defined with a worked example.
- Breaches: how and when they happen.
- Prohibited strategies: clear examples.
- Passing and funding.
- Payouts: schedule, split, KYC, methods.
- Refunds and resets.
- Support: hours and channels.
Write the rules section with the exact calculations your platform uses, for example the daily reset time in UTC and whether limits are measured on equity.
Keep it alive
Review support tickets monthly and add any question that appears repeatedly. The FAQ should grow from what traders actually ask, not only from what you expected them to ask.
Link it everywhere
Link the FAQ from the welcome email, the terminal's support link and the checkout page, so traders find answers before they open a ticket.
Date the FAQ and note which answers changed, so traders who read it earlier know what is new.
PropExecutor team · Updated
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