How should a prop firm communicate rule changes to traders?
Quick answer
Announce changes in advance, state exactly what changes and from which date, confirm that existing accounts keep their current rules, and update the rules page with the version and date. Explain the reason briefly. Surprises are what turn a rule change into a reputation problem.
Detailed answer
A good announcement includes:
- What: the rule before and after, with an example.
- When: the date it applies to new purchases.
- Who: confirmation that existing accounts are unaffected.
- Why: one or two sentences.
- Where: a link to the updated rules page.
Keep previous versions of your rules page accessible, so a trader can check the rules that applied when they bought. On PropExecutor each account is tied to a specific rule set version, which makes it easy to answer "which rules apply to my account?" precisely.
Example announcement
"From 1 March, the daily loss limit on new $25K and $50K challenges changes from 5% to 4%. Accounts bought before 1 March keep the rules they were sold with. Here is why we made the change."
Where to post it
Email to customers, a pinned message in your community, and a dated note on the rules page.
PropExecutor team · Updated
Related questions
All 33 questions in Challenge design and trading rules · Every category