How do I explain a breach to a trader?
Quick answer
Name the rule, give the time, show the numbers (the limit, the reference value and the equity at breach), and explain the calculation in one sentence with an example. Avoid jargon and keep a neutral tone. Traders accept a breach far more readily when they can check it themselves.
Detailed answer
Example explanation:
"Your account breached the daily loss limit at 14:32 UTC. Today's opening value was $100,000 (the higher of your balance and equity at 00:00 UTC), so the floor was $95,000. Your equity reached $94,960 while you held three open positions on gold."
What helps:
- The same numbers the trader saw in their dashboard.
- A link to the rule definition.
- A clear next step.
PropExecutor's terminal showed the trader their live daily and maximum loss headroom throughout, so the explanation matches what they could see.
Tone
Acknowledge that a breach is disappointing, state the facts without blame, and offer the next step. Traders often reply to a respectful, specific explanation by buying a reset; a defensive or vague one tends to produce a public complaint instead.
Avoid
Arguing about the trader's strategy. Stick to the rule and the numbers.
Send it in writing, so the trader can reread it.
PropExecutor team · Updated
Related questions
All 20 questions in Trader operations and support · Every category