What uptime should a prop firm platform deliver?
Quick answer
Aim for a platform that is available whenever your markets are open, with monitoring, alerting and a plan for outages. Downtime during market hours prevents traders from managing positions and creates disputes. Ask providers about their architecture, monitoring and incident history rather than relying on a headline percentage.
Detailed answer
What to ask a provider:
- How is the platform hosted and monitored?
- What happens to open positions and rule checks during an outage?
- How are traders informed during incidents?
- How quickly are incidents resolved, historically?
- What is your policy on accounts affected by an outage?
Write an outage policy into your terms, for example reinstating or extending accounts affected by platform failure.
For PropExecutor, the backend runs as a single service designed to run as two instances behind a load balancer, with a reconciler that keeps both instances consistent; the team does not publish an uptime percentage.
Your own status page
Publishing a simple status page for your firm, updated during incidents, reduces support load and shows traders you are on top of problems.
Planning for maintenance
Ask when updates are deployed and whether they happen while markets are open. Updates outside main trading hours, with notice, cause far fewer problems for traders.
PropExecutor team · Updated
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