What is a payout denial, and how should disputes be handled fairly?

A fair dispute process:

• Specific reason: name the rule and the trades or times involved.
• Evidence: trade list, timestamps, and how the rule was measured.
• Appeal: a second review by someone not involved in the first.
• Consistency: the same facts lead to the same decision for every trader.
• Documentation: keep a record in case the trader escalates publicly or through their bank.

Rules enforced automatically and recorded as they happen make disputes shorter. PropExecutor records the rule that ended an account and when, records flagged behaviour per rule with the number of occurrences, and the trader could see their headroom in the terminal throughout.

Partial decisions

Sometimes only some trades breach a policy. Removing the profit from those trades while paying the rest can be fairer than denying the whole payout, if your terms allow it.

Publish your appeal process on the payout page, so traders know a route exists before they need it.