How do I reduce chargebacks on challenge fees?
Quick answer
Reduce chargebacks with clear terms accepted at checkout, a recognisable billing descriptor, fast delivery of login details, visible rules, quick support responses, a fair refund policy for unused accounts, and evidence that the service was delivered, such as account creation and login records.
Detailed answer
General information. Payment providers set and change their own policies on prop firms; confirm the current terms with any provider before relying on them.
Practical steps:
- Checkout: require acceptance of terms and rules, and show the refund policy.
- Descriptor: the statement name should match your brand.
- Delivery: send credentials immediately and keep a record.
- Transparency: show rules and live headroom so breaches are not a surprise.
- Support: answer quickly; many disputes start as ignored emails.
- Refunds: refunding an unused account is cheaper than a chargeback.
- Evidence: keep logs of account creation, logins and trades.
Evidence wins disputes. PropExecutor records each trading account's creation, every trade, and the time and reason of any breach, and the trader saw their live limits in the terminal, which helps you show the service was delivered as described.
Respond to disputes quickly
When a chargeback arrives, submit evidence before the deadline: terms accepted at checkout, delivery of credentials, trades placed and the breach record. Firms that respond consistently with complete evidence win more disputes.
PropExecutor team · Updated
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