What are the most common rule disputes between traders and prop firms?
Quick answer
The most common disputes involve how daily loss is calculated (balance or equity, reset time), breaches caused by price spikes or wide spreads, consistency rules blocking payouts, prohibited strategy decisions, and rules that changed after purchase. Most are avoided by precise definitions and transparent data.
Detailed answer
Typical disputes and prevention:
- Daily loss calculation: publish the exact formula and reset time.
- Spikes: use a reliable feed and have a policy for clearly erroneous prices.
- Consistency: explain with examples before purchase.
- Strategy bans: define prohibited strategies precisely and share evidence when applying them.
- Changed rules: freeze rules per account.
- Delayed breaches: enforce in real time so the trader sees the breach as it happens.
PropExecutor records the rule and reason for every breach and freezes rules per account, which addresses several of these directly.
A dispute playbook
Prepare saved replies for each type of dispute, with the rule definition and space for the specific numbers. Consistent, fast, factual replies resolve most disputes before they become public complaints or chargebacks.
Learn from disputes
Review disputes monthly and fix the wording or rules behind the most common ones.
Fixing one unclear rule often removes a whole category of tickets.
PropExecutor team · Updated
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