What evidence should a prop firm keep before denying a payout?
Quick answer
Keep the full trade history with timestamps, the rule or policy relied on, the analysis that links the trades to the prohibited behaviour, identity and connection data where relevant, and the decision record. Evidence must be strong enough to show the trader, a payment provider in a chargeback, or a regulator.
Detailed answer
An evidence pack:
- Trades: times, instruments, sizes, prices, holding times.
- Rule or policy: the exact clause.
- Analysis: for example matching trades with another account.
- Identity links: KYC, payment and payout data where relevant.
- Flags: automated rule flags with counts.
- Decision: who decided, when and why.
PropExecutor supplies the trading side: every deal with its ticket and timestamps, open positions, rule flags with first and last occurrence, and the recorded reason for any breach.
Storage
Keep evidence packs with the payout record for at least as long as a chargeback or legal claim could arise. Organised records turn a dispute that would take hours to reconstruct into a short, factual reply backed by data.
Review
Have a second person check any denial above a set amount.
Share the evidence
Give the trader the key evidence with the decision: the rule, the trades and the reasoning. Traders who can see why a decision was made dispute it far less often than those who receive only a refusal.
PropExecutor team · Updated
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